Firstly we establish an online voice(community manager or customer relationship officer) that is recognizable, approachable, helpful and memorable for your audience. Content is shared in the form of a detailed social media calendar that includes media attachments, copy optimized to the particular social channel it is meant for, and the optimal times for posting.
Interact and engage with your online community by providing constant updates and sharing user appropriate content. Create your brand presence among your customers through your website, social pages and different on site activities and more. Make sure the content you design reach more and more audience daily.
provide human touch to your brand aligning community managers that may be called Brand Ambassadors. They engage with the users on a regular basis.
Manage customer feedback and queries. It’s the responsibility of the community managers to regularly review the feedback and with the help of social media analytics also evaluate your brand’s performance on a regular basis. After going through user’s feedback we suggest improvements so as to enhance user experience.